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2020 Vision

STAFF and volunteers have pledged to continue their pioneering work to help patients live with their illnesses as we launch our strategic plan setting out our vision to 2020.

Staff and volunteers pledge to continue their pioneering work as they show off the new strategic plan at the St Teresa’s Hospice convention

We staged a convention, focussed on resilience, reviewing three decades of care, during which time we have pioneered a host of services to help people living with life-limiting conditions and support their families.

The One Hospice Convention also featured sessions on Quality Assurance and Risk Management, and workshops in mindfulness and emotional first aid with feedback sessions and questions. Hawaiian Dance was also featured to demonstrate, in symbolic movements, care for self and others, and celebrating success. The audience of staff and volunteers joined in with great gusto!

Chief executive Jane Bradshaw told staff and volunteers: “As an organisation we are 30 years into our development and we need to keep doing what we are doing well. We need to make sure we keep listening and we are a needs-led pioneering organisation.

“We need to strive for continuous improvement, extend service reach and pioneer care according to local need. That is why we are a charity and that is what makes charities so brilliant.”

She said the strategic plan provided the hospice’s overall goals and the means to achieve them.

“We have a really great set of services and an incredible new in-patient unit,” Mrs Bradshaw said. “We are reliable, well established, but must ensure we are sustainable.”

Delegates heard that in 1995 it cost under £500,000 a year to run the hospice. This had now risen to £2.7m.

The hospice fundraising team outlined the main sources of income, including adoptions and corporate support, the pioneering work of the hospice shops, on-line fundraising, challenge events and the benefits of social media. The new Bark in the Park dog walking event, for example, had raised more than £10,000 thanks to the support of social media.

Mrs Bradshaw said: “… it is essential that we are responsible as guardians of this important charity, as well as for our patients, on behalf of all those people who do so much to raise money for the hospice. We are going to conduct a fundamental review of all practices to review what we do, see what we can do better and ensure we are making a difference.”

She said that there would be direct feedback sessions, appraisals, suggestion boxes, semi-structured sensitive interviews with patients and families, to ensure the very best experience and the highest quality care.

“Everything will be read, assessed and actioned. The plan will be shared with everyone and every aspect of performance measured. We will continue to provide complete holistic care, free of charge, in the patient’s choice of environment.”

Hospice chairman Harry Byrne added: “The two years it has taken to come up with the new plan has been time well spent and today’s convention has been a remarkable event. The whole ethos of the hospice is absolutely fantastic; it’s a brilliant organisation that I am proud to be associated with.”