How are we Doing?

Your opinion matters and we want to hear from you.

Your views on the Hospice and the care you or your loved one have received from us are important.

If you have any suggestions or ideas on how we can improve our services, we’d like to hear them. Likewise, if you have any messages for individual staff or teams, we will pass those onto the people concerned. All feedback can be anonymous however if you’d like us to contact you to talk about your comments, you will need to provide an email address or phone number.

If you’d prefer to speak to someone directly, please email [email protected] and someone will be in touch.

If you are unhappy with any aspect of your care, treatment or visit, please speak in the first instance with a member of staff or a manager, as we would like to take the opportunity to put things right immediately.

Written complaints can be made to:
David Smith, Chief Executive Officer.

You can get a copy of our complaints policy from any member of staff on request.
We treat all complaints with the same seriousness whether verbal or written and want to learn from your experience.
If you are not satisfied with the response you receive, you can contact:

The Care Quality Commission
Finsbury Tower
103-105 Bunhill Row
London
EC1Y 8TG
Email: [email protected]